Home' The Channel Magazine : National Newsagent June 2015 Contents 30 National Newsagent - June 2015
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The migration of Fairfax customers in Northern Tasmania has
not been without its problems; the process over the last two
years has caused a number of problems for newsagents,
they are not as efficient, there is a need for manual and
double input, it is not working with point-of-sale systems and
customers have not been as happy.
Tasmanian state manager, Ben Kearney said that he is
pushing for an integration of Fairfax’s matrix Connect system
through XchangeIT so that eventually there could be some
data integration if POS providers choose to develop this,
and their customers ask for it. This would solve a lot of
problems, Ben explained. He said, after a three hour meeting
with Wayne Couzins from Fairfax and their Tasmanian
management, that Fairfax was looking at improving a number
of processes, which is a positive step.
South Australia—how soon is
After an extremely frustrating 15 months into iServices, SA
newsagents still cannot have a letter located after a number
of a home to signify which property the newspaper needs to
go to, the Start/Stop reports are so late and ‘Missed Paper’
notifications are untimely. We are told there is now a fix to
the first problem, however, improvements seem very slow in
The RouteDelList continues to be an issue on Public
Holidays. The ANF Group in SA have discussed with News
Corp using this as the distribution newsagent’s primary tool
and relegating the Start/Stop file to a secondary tool, but
unless there can be a guarantee of RouteDelList availability
they fear this may not be an option. Timings of final supplies
and Start/Stop files was also an issue over Public Holidays.
The question to be asked is are we any closer to getting
some benefits from forward publishing? The reality is the
supplies for Weekends are not changing once set so why
not produce the data we need in advance to alleviate some
constraints on newsagents' time?
The response from News Corp recently was “a solution is
very close”. Of course, we have heard this before and are
hopeful close means weeks not months!
Western Australia—more dollars
West Australian Newspapers (WAN) has incorporated a rate
review increase for late papers and will increase the late
compensation payment from $25.00 to $27.50. Claims for
late paper compensation are only valid where the actual
departure times are greater than 60 minutes later than their
scheduled departure times ex-WAN and where the distributor
has had to use additional staff to complete their deliveries.
The ANF has worked with WAN for distribution agents to
deliver ‘bulks’ to schools when formally this was done by an
Newsagents will be paid $10 per drop (incl GST) under 200
copies and $15 per drop (incl GST) over 200 copies. This is
new revenue to the agents.
Retail agents have been given the opportunity to sell home
delivery subscriptions. They will be paid an initial fee plus
an extra amount if the customer is still a subscriber six
months later. This is an interesting idea which could be very
successful but it will perhaps be a challenge for retail agents
to send their regular retail customers away to receive their
paper via home delivery rather than walk through their door
There has been a national agreement made between
News and Metcash which automatically makes IGA stores a
direct account customer, similar to Coles and Woolworth’s
relationship with News. The home delivery agent will
continue to receive the same commission they would for any
other subagent sales, they will just have less work to do. In
some cases this is a very positive step though in some small
towns it has created conflict.
Communication between News Corp and newsagents has
been an issue and newsagents are experiencing ongoing
issues with iServices and an upgrade in June will be
At the moment News Corp is looking into late deliveries
into Bundaberg, issues with Audits, oversupply to large
subagents and Queensland delivery agents are looking
forward to the launch of a new transport app which will alert
newsagents of the time to expect their papers each morning.
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