Home' The Channel Magazine : The Channel April 2016 Contents 14 | The Channel
Members: I admit I don’t go to your website regularly
to make changes, but this is due to past frustrations
at my inability to make changes based on what I need.
Removing my top selling title from the mix sees me
with a sell through rate of 21% for IPS titles. Is there
going to be any relaxing of IPS online criteria so we can
IPS: IPS allows you primary control of your supply in
accordance with our business rules listed below. You decide
on what supply you receive.
Retailers have primary control of supply with the
exception that supply can’t be reduced below the
previous two editions highest sales +25% eg: if sales
are 20 and 18, supply can be reduced to 26 (rounding
occurs). Changes can be made outside of the criteria by
contacting IPS customer service.
Retailers are able to zero out supply after two editions of
Changes can be made outside of these criterion by
contacting IPS customer service as ultimately retailers are in
control of what they receive.
Members: Why do newsagents continue to be supplied
new titles when we have requested that no additional
titles be added to our supply? We have not signed an
agreement that stipulates that we must accept them.
IPS: IPS encourages newsagents to support new titles as
without trialling these publications it’s hard determine which
products gain traction with consumers.
Members: At the moment there are inconsistencies with
the dates that invoices from IPS are dated through EDI
invoice arrivals on XchangeIT and when the magazines
actually arrive. Sometimes the magazines arrive a few
days before the invoicing and other times the invoices
arrive a few days before the magazines. Can these be
brought in line?
IPS: IPS invoice two days prior to the publication on sale
date (eg we invoice on Wednesday for Friday deliveries) and
the EDI files are uploaded by 8.30pm that evening. Due to a
number of our publications, especially weeklies, running to
an extremely tight schedule any delay will cause the XIT file
to be out. Normal delays for a weekly publication would be
one day. As soon as we become aware of a delay we send
out communication advising retailers of the delay. This will
be either an email or a message on the IPS Online message
Members: Now that IPS has extended their 100% audit
process, how can we feel confident the audit is correct
and shouldn’t we receive notice at the time there is an
audit discrepancy so we can follow up on any issues?
IPS: IPS randomly audits all publications but we do have a
select few who we complete a full audit on for every edition
eg The Saturday Paper and Horse Deals. The process for
returns is as follows: a publication comes off sale and has a
14 day recall period; we allow an extra 7 days for postage to
arrive. This means agents have 21 days from the recall date
to enter Returns and send the mastheads to us. We should
receive the mastheads and returns report 21 days after recall
at the latest. We open mail daily; all mastheads returns are
matched against the online entry.
If mastheads don’t match what was entered into our returns
portals then adjustments are made at the end of the 21 day
off sale period. All mail received up to and including the 21st
day is opened prior to adjustments being made.
Members: Can you please advise what days we should
expect Best Bets, Winning Post, and Greyhound
Recorder? Greater consistency would reduce
aggravation with our customers.
IPS: Best Bets has a scheduled on sale of Thursday and Friday
depending on where your outlet is located. Your EDI file
and IPS online supply tab will identify your scheduled day of
delivery by the use of either a BetThu or BetFri code.
Winning Post has a scheduled on sale Friday everywhere
except for a select few retailers in the Melbourne CBD who
receive it on Thursday afternoon.
Greyhound Recorder has as a scheduled on sale of Thursday.
All of the publications listed run on extremely tight deadlines
as they need to wait for the race fields to be finalised before
they go to print. Any delays in fields being finalised, print
delays or freight delays can cause delays in on sale.
The ANF thanks members for providing your IPS
questions, and Damien Wouda - IPS General
Manager, for providing detailed answers to these.
This engagement has been very constructive
and it has helped identify some particular areas
where we need to first understand IPS’s business
requirements better, and where there may be
opportunity to discuss processes and more
flexibility for members that could further improve
engagement with IPS. The ANF will consult with
IPS about these.
We would also like your further feedback on this
Q&A. We hope these have assisted members
in understanding the IPS model better. Please
provide your feedback to firstname.lastname@example.org.
We will collate your feedback and provide it to
Damien for his team to consider, and so we can
discuss it with them.
Links Archive N-view 2016 The Channel June 2016 Navigation Previous Page Next Page