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hosted Fairfax Media’s group managing editor, Mark Baker.
Tasmanian supplier Anvers Confectionery hosted our North
West meeting (as well as attending in Hobart) to discuss
retailing opportunities with members. This proactive model was
well received by suppliers and members, who also learned a lot
from each other.
We have recently rolled out a trial with iDropped It:
Australia’s largest mobile phone and tablet repair service.
The trial in 16 of our Tasmanian regional member stores has
come after 12 months of planning. iDropped It provides an
innovative mail-in repair solution for members in regional
Australia. This service provides customers with a competitive,
timely mobile device repair, backed by high quality parts and
12-month warranty. The trial will include significant point-of-
sale marketing materials for participants and an online SEO
marketing program for the sites.
Our advocacy work has continued to be a key priority:
Combating licence fee increases announced for Tasmanian
tobacco retailers; gaining important remuneration increases
from Fairfax; and dealing with issues that arose when the
Mercury newspaper introduced a new distribution model
for newspaper and magazine delivery. We have also met
twice with Roger Jaensch MP, who is the new Tasmanian
Parliamentary Secretary for Small Business. We have discussed
a range of issues with Mr Jaensch including tobacco, lotteries,
unfair contracts legislation, training for small business owners
(including financial literacy and online training), as well as a list
of policy issues important to our members.
ALNA Tasmania has been considering the opportunity
for members to make an application for a special liquor
licence authorising the sale of Tasmanian wine (this may also
include Tasmanian beer and spirits), for consumption off your
premises. We have shared information with members that the
Tasmanian Act will allow for these special licence applications
to be made by newsagents. This is potentially an excellent fit
for the newsagency channel, especially for the tourist market.
A number of members are now working on this opportunity.
ALNA has also been working on improved power pricing
for members. We have worked with Aurora Energy to roll out
an offer based on a trial we completed with them on ‘time
of use’ metering in a newsagent. This resulted in savings
for this member. Aurora has put together information and
assistance for members who are interested in investigating this
ALNA Queensland director, Rod Bradley (owner of Nextra Marlin
Coast and Redlynch Central), has resigned from his position
and decided not to nominate for the upcoming elections. Rod
has been a great supporter of Queensland newsagents from
when he first joined the QNF board in 2011. He subsequently
served as chairman from 2012 to 2013, spearheading the
move to merge with ANF. We thank Rod for his devotion,
honesty and courage over the last five years. We wish Rod, his
family and two newsagencies all the best.
Over the last quarter, Queensland excelled itself once again
as far as sales of newsagencies are concerned, with 18 stores
being sold in this state over the period (63% of the entire
nation’s sales). A surprising number of those stores were in
Queensland has also seen considerably fewer store
closures in 2016 than in previous years. With 13 closures
in Queensland just prior to June, this appears to be cyclical,
coinciding with the end of the financial year.
In the last quarter, the Queensland office received/made 526
calls to members, an unknown number to suppliers and other
companies, to remedy member issues or assist with their
questions. The four highest categories covered by these calls
were broken up as follows: 32% lotteries, 10% newspapers,
8.5% magazines and 37% member services e.g . leasing,
industrial relations etc.
Words: Ann Nugent
ALNA has been working with key industry partner, Lotterywest,
who is undergoing a Retail Transformation Program (RTP). This
rollout, which commenced mid this year, has seen significant
changes for retailers such as substantial shop fitout and
change in Lotterywest signage strategy. Technology changes
include the implantation of a self-service machine in the top
200 ranked outlets, the eWallet program and significant new
integration with online play. The technology rollout has been
delayed from late 2016 to late 2017.
Members raised significant concerns with ALNA over
the Lotterywest RTP, including cost. ALNA has appointed an
external consultancy firm to conduct a return on investment
analysis on the RTP. In addition, investigation is also being done
on the impact of a potential 82 new outlets being introduced to
the WA network in 2016/2017.
In early September, ALNA invited a small group of retailers
together to discuss their concerns with the Lotterywest RTP.
Attendees included top ranked retailers, along with stores
who had undergone the new Lotterywest fitout and signage,
including one of the Lotterywest concept stores. All types of
retailers were represented from kiosks, pharmacies, single-
terminal outlets to four-terminal outlets.
This extremely productive meeting resulted in a number of
action items which were then discussed with Lotterywest that
Words: Ben Kearney
Tasmania General Manager
Queensland Chief Executive Officer
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