Home' The Channel Magazine : August 2009 Contents National Newsagent August 2009 5
returns took less than two hours to
complete and pack.
We also receive a dollar figure of what we
are returning, which is a great help with
reconciling at the end.
I would recommend it to everyone.
Birdwood Newsagency, sA
Newsagents best at lotteries
In light of the unprecedented volume of
trade at the end of June due to the Oz
Lotto jackpot and the excellent work done
by all newsagents week in and week out, I
would like to say, well done.
Although the public can be demanding at
times, on the whole it’s rare that they find
fault with the service from newsagents.
As for our ongoing working relationship,
which is both excellent and profitable,
newsagents are left wondering about
the value placed on our channel by NSW
Lotteries following the announcement of
the rollout into all 7-Eleven stores.
Where did we go wrong?
As an agent close to the city we have
had one of the ‘trial’ 7-Elevens close by.
From our observation there is hardly ever
anybody in the store, let alone buying
Why then does NSW Lotteries persist in
pursuing ‘incremental sales’ in a channel
that provides minimal return on anybody’s
investment and in many cases will be in
direct competition to the local newsagency
which has been giving service over many
Even during the major draws, the trial
7-Eleven near us had minimal patronage
from the buying public, whilst the three
nearby newsagencies had lines of
customers out the door. I would like to
ask NSW Lotteries to seriously reconsider
its decision to invest in any channel other
than the one that has and continues to
deliver and support safe gambling in NSW.
Finally, the business model and limited
options plan to be implemented in the
7-Eleven stores will only confuse and
frustrate OUR customers.
Why not reinvest and enlarge the
experience in the newsagency which is the
tried and true channel?
I appreciate that NSW Lotteries is ‘under
the pump’ to appeal to the youth market
and they feel this target may be found in
7-Eleven stores by chance. Meanwhile
this youth market is in our stores already
and continues to purchase our range of
magazines. As an observer of this youth
market, I feel it is more to do with the
process and experience of buying a Lotto
ticket which they find unappealing, as
opposed to the location where they can
purchase a ticket. The youth of today do
not gamble like their grandparents did;
they are after a different experience as
they only become mildly interested when
there is a jackpot involved.
taylor square News, NsW
I would like to see a review of distribution
of new Partworks.
Issue one is generally undersupplied as are
issues two and three, resulting in painful
backorders of these issues.
Can we set 15 copies for issue one, then 10
from issue two onwards and we amend as
That said, the function to amend standing
orders online is NOT user friendly at all.
Why it takes over 14 days to change a
standing order with current technology is
Send your letters to email@example.com or fax to (02) 8425 9688
The winner of the lovely Sheaffer pen has to be for Peg from Birdwood —
because it is such a positive letter and this is let’s be positive month.
best letter wins a beautiful sheaffer pen!
Why can’t it be seven days with
computerisation? This would reduce
backorders significantly, a major benefit
to Gordon and Gotch and the agent.
The function stopping an amendment of
supply within 14 days of the issue date is
absolutely ridiculous. That simply extends
the time taken to get the correct supply to
The user has to stuff around to get the
correct date etc! Why does it not accept
the requested amendment regardless of
when it is requested, GG can set dates.
Computers were meant to make things
easier!! Can’t see that with Partworks!
Westpoint News, toys & Gifts, NsW
they need whacking!
Just up to page 9 of July NN! Stephen
Kaye mentions newsagents should
“contact HWT if they have a problem with
the requirement.” Well! As HWT does not
notify the newsagent of the price on the
delivery docket, (pretty poor) where is a
newsagent supposed to ‘find’ the price
of the paper? At the least all interstate
processes should be on their website.
The paper boys should be whacked over
the head with a Sunday Herald Sun until
they become more IT conversant with
Please don’t print my name — I have
too many years of paying off the debt
required yet!) (Name supplied,
somewhere in Victoria.)
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