Home' The Channel Magazine : August 2010 Contents National Newsagent August 2010 3
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WHEN WILL THE NIGHTMARE END?
First Gotch decides to put almost all their
stock onto the one invoice, but only on the
big delivery days. This is bare manageable,
have they asked the agents what will work?
Secondly, Network follows suit only with
further disastrous twists. Typically, on the
big delivery days, I am faced with nearly all
of their stock, which by volume represents
two thirds of all arrivals, in eight large
bundles, on 13 references, 11 titles having
bulks, 29 bulks in all. First, there is the
challenge of double-handling and checking
in order to get the stock into the van in any
orderly manner. The world then stops until
all invoices on that dispatch are processed
and eight metres of labels are produced
to be affixed by one person. There are
numerous other problems, with which I
won't bore you and that is before we get
to the fun of checking our statements
later with some references split into two
deliveries. Ironically, on the light delivery
days we still receive small parcels all on
Then NDD throws in the towel, as
expected. Does this mean one less
supplier/return etc to deal with? Not
really, enter Fairfax. This is probably a
worse result, than Network inheriting these
titles. This will end in tears.
Now for Fairfax; we are just starting
to get over the upheaval from their new
accounting system. We are still waiting
for returns and claims from as far back
as April. Effectively their new system
quadruples my return handling time and
adds yet another deadline to meet at the
most pressured part of my week.
Do they really expect to get weekly
payment for stock that is mostly sold on
30 day accounts to business houses eg
Financial Reviews or monthly magazines
(pay now and sell later)? Increasingly, they
have been sending 'new' titles, none of
which I want, which have to be manually
entered and monitored for return. I will
continue to pay them monthly after I have
checked my accounts.
Now they want to play the magazine
Presently, their supply chain is hopeless.
We contend with dramas virtually daily now
with late arrival of Fin Reviews and other
stock arrives whenever it gets here.
It all means they are pushing work and
costs to newsagents.
Peter Della-Bosca, Archer Park News, Qld
Just a short comment on a letter in a
previous issue of National Newsagent
(an excellent publication, by the way).
You awarded the gold pen to Peg Kelly of
Birdwood Newsagency in SA because of
her 'positive letter' -- and it certainly was.
But I wonder how it sits with the other
letters which grumble about the poor
performance of the distributors. These
have the ring of authenticity at least. Could
Peg be a stooge of XchangeIT?
While XchangeIT has improved the
handling of invoices and returns, we
should be cautious about the benefits
to newsagents. The transfer of our sales
data to the distributors allows for quick
sales-based replenishment which benefits
everyone, but we newsagents are yet to see
the benefit of being allowed to control our
underperforming stock which sits on our
shelves unsold, depleting our cash reserves
and increasing freight costs for returning
them. The distributors remain unmoved by
requests and have not made changes to
their awkward and unfriendly websites when
it comes to managing our supplies.
If the distributors worked with us we
would have more reason to be positive.
Bruce Demmery, Manning Mall
Will the ANF be addressing the performance
issues related to XchangeIT and the
suppliers attached to it? It would appear
the performance criteria is very one sided
with very little emphasis attached to the
performance of XchangeIT or the suppliers.
The previous lack of respect or process
for our solution providers (Tower for us) is
quite annoying and does nothing to create
a harmonious solution base. Happy for us
to be compliant but it would appear the
comments attached are very one sided.
The potential for this product is enormous
and could extend to a larger supplier base
should the industry have the desire to do so.
We regularly have to check the UNSENT
folder, why should this be the case if the
product is working effectively? Hardly a
seamless integrated solution if we have to
manually check a folder, after all it is called
EDI for a reason.
What have been the outcomes and
outputs of their nine months of testing?
Read a response from XchangeIT on
TIME TO STEP BACK
Delivering The Advertiser this morning,
I found myself smiling for no apparent
reason, considering I have a case of the
bloody shingles, I was feeling great. Why?
Well I thought for a while and believe it or
not, I put it down to the ANF! The ANF has
certainly stepped up a couple of notches in
several areas. After our meeting in May, the
ANF suggested to me that I had done my bit
and it was time for me to step back. It was
my intention to do this exact thing but then
Nick Xenophon put me back in the hot seat
by saying "Support David and his fight for
small business". I couldn't let SA
Effectively their new system quadruples my
return handling time
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