Home' The Channel Magazine : October 2011 Contents National Newsagent October 2011
Another cost for newsagents
Following the decision by Gordon and
Gotch to stop posting paper reports and
to email invoices and statements, many
newsagents have objected because it
moves the cost of printing on to them.
Victorian newsagent, Ray Burgess put
pen to paper:
Dear Gordon and Gotch,
Let me preface this email by saying I
am a proactive newsagent (Newsagent
of the Year 2009). I have committed 3000
magazine facings in my shop and have a
go at industry promotions. Let me also
say that I am annoyed and disappointed
at this latest cost cutting measure by
Publishers, distributors and retailers
are all doing it tough at the moment but
this move by G&G is simply a further
example of a big company dumping its
costs down to the little bloke with no
recompense. The same thing occurred
with the stopping of our stickered G&G
returns labels, where we now have to
print to our own stationery and stick
the labels on with tape. True industry
partners would share the advantages
of any new methodology not push costs
down on us.
As if you think we are fools when you
claim “ ...email will ensure a... saving
clutter and space” . As if you are doing us
My suggestion for G&G to regain some
industry credibility and trust is to give
something back to newsagents ie:
1. Offer a monthly technology fee to
newsagents to recompense them for
added costs, where technology has
reduced G&G costs at newsagent
2. Subsidise XchangeIT — a technology tool
that every newsagent should be using.
It is important that any relationship
has a win/win outcome. If it’s an equally
‘tough’ result for both parties it’s fair. If
it’s equally ‘great’ it’s also fair. What G&G
are doing is not fair on any count.
It’s death by a thousand cuts.
Ray Burgess, Morwell Newsagency, VIC
the our local
Awards. The Northside Chronicle has over
We were nominated by our customers
for the Specialty Retailer and Services
Award about eight weeks ago. Once all
nominations have been received the six
highest nominated businesses move on
to round two.
This round is a question and answer
format and a description of your business
and why your business is successful.
The next stage of the award is a mystery
shopper that looks at store appearance —
set up (inside and outside), cleanliness,
product knowledge and customer service.
All stages carry a ‘weight of points’ with
the mystery shopper’s input having a
The Specialty Retailer and Services
category was one of 18 on the night.
Finally our category came up to be
awarded. All six finalists were read out
with a photo of each business on the
screen. Suddenly from being nice and
relaxed all night the heart begins to
pump a little harder. And... the winner
is... Northgate News and Stationery! While
walking up on stage to receive our award
a description of our business is read out
to the audience. We receive our award
and we are also now inducted into the
Quest Business Achiever Awards ‘Bronze
Hall of Fame’ with this being our 3rd award.
A lot of hard work, dedication,
understanding of the business and its
changes and understanding the customer
and their requirements is a recipe we
have found that brings us success.
Russell and Cathy McDonnell,
Northgate News and Stationery, Brisbane,
Congratulations Cathy and Russell. Ed
Oldest paper boy in Australia?
paper boy in
85 and he
arrives at our
at 4am to sort the newspaper bundles for
subagents. He throws 25 papers on his way
home and retains papers at his house for
customers to buy, following the closure of
the local shop. He says he gets to know all
the gossip this way!
Max says people are getting choosy
these days. “ There used to be only The
Examiner — but now all the papers are
printed in Tasmania and they want The
Age, the Financial Review and others. The
number of papers being delivered has
increased in recent years, Max said.
Max enjoys getting up every morning
at 3.30, having breakfast and then driving
to St Helens but he mostly doesn’t have
time to read the paper until night time.
He has no intention of retiring and
may still be delivering when he is 90!
Michael and Charmaine Tucker, St
Helens Newsagency, TAS
Best letter wins a beautiful Parker pen
Send your letters to
email@example.com or fax to (02) 8425 9699
This month the pen goes to Max! Perhaps he does the crosswords in the evenings, probably
manages the Cryptic! Congratulations to Max we all say.
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