Home' The Channel Magazine : National Newsagent June 2012 Contents National Newsagent June 2012
Q: We all know what it’s like to own a newsagency, what’s
actually involved in being chairman of the ANF?
SK: I have daily contact with the management team at the
ANF, as well as ensuring we are compliant with ASIC, ACCC and
competition and consumer laws; I keep myself up to date with our
channels’ progress. I have a weekly executive meeting with other
executive board members. We have six board meetings per annum
and the AGM, so being chairman keeps me busy.
This means I may be speaking with industry suppliers and
partners on any given day. To be clear, all of the other ANF directors
are doing the same thing for their respective states; this is not a one
In addition, I keep in contact with the other directors to have an
understanding of current issues in all of the states around Australia.
This is important so we can have early intervention on issues that
may become national or to ensure any great ideas become national
more effectively and efficiently.
The part I really love is where I get to speak to newsagents who
ring me or email me with their thoughts, suggestions, comments
and questions—it opens up some really good dialogue for how
the channel will continue to succeed. Speaking to all of these
newsagents ensures when I go to a board meeting or to a meeting
with NANA as the NSW director I can represent all views from
coastal, rural, regional, tourist and metro towns.
I even love organising mini meetings like the ones when the ANF
or NANA has come into the local area. I get on the phone and let
everyone know about the meeting and then go and have a beer with
them after the meeting.
Q: Understanding what you do, how can you cope in your
SK: I’m truly blessed to be supported by my partner who ensures
the business continues to cater to the community. I still spend a lot
of time in the store, usually early mornings and later afternoons,
and I still throw papers.
But I think the result is well worth the investment in time and
effort. We have a large group of really astute small business
people and we need to ensure we draw on all of the knowledge and
experience to continue to go forward.
Q: Do you get any additional benefits as chairman?
SK: (laughs to himself) No, we get a small allowance on the days
we attend board meetings, which is usually six times per annum, all
of the other time is out of genuine love for this industry.
Q: What would you say have been some of your achievements
as Chairman of the ANF?
SK: Being a part of the unity agreement discussions and signed
alliances along with the ANF CEO was a really proud moment not
for me but for newsagents who have wanted a united front for
many years. Watching now as we develop strategies together and
remove duplication of cost and resources really makes the effort
Consulting with the national policy manager, ANF CEO and ANF
COO we create and maintain close relationships with Members
of Parliament in the relevant portfolios and the Reserve Bank of
Australia on Monetary Policy, EPAL issues and the designation of
Working with the National Armed Robbery Monitoring Program
over the last two years has resulting in the Australian Institute of
Criminology creating a separate statistical line for newsagents
rather than grouping them in other retail. We have reviewed
the effectiveness of the training model and the ANF is about to
announce we have just finalised a cash positive training programme
that rewards newsagents for training their team and even offers
Last year the ANF delivered through the Western Union network
$5 million back to newsagents. I will be constantly working with
the management team and the WU management team toward
increasing the amount returned to newsagents across Australia.
We are always achieving in one area or another. I suppose we
don’t advertise enough what we are doing; maybe that’s something
I should look into as I usually prefer just to get on with it, but I think
I should be sharing more. That’s where my new monthly column in
NN will be a good tool.
Q: Is there anything you would like to communicate to
SK: Yes, support your association not just through membership
but be involved, be in contact, be in contact with me.
Get to the ANF conference in July—beg, borrow or steal to get
there. Every person I speak to who attends gets some tangible
ideas and more importantly you are refreshed and speak with other
industry small business experts like yourself. It’s in Brisbane in
July—where else would you want to be in July?
You may think I’m crazy but I want to hear from more
newsagents at Stuart@anf.net.au or on (02) 1234 5689
ANF Chairman Stuart Kilborn owns a newsagency in Ballina on the
Northern Rivers of NSW and is driving the industry in new directions
with unity central to his vision. National Newsagent asked this
newsagent from Ballina about his business and work with the ANF.
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