Home' The Channel Magazine : National Newsagent November/December 2012 Contents SECURITY
OBEY: Do not resist the robber. Don't be a
hero. Money is not worth risking a life for.
Do not take action that would jeopardise
the safety of employees or customers--- in
most situations, robbers won't harm a
person who cooperates.
If someone is expected back soon or if
you must reach out or move in any way, tell
the robber what to expect so that he or she
will not be startled. An unexpected move by
an employee may trigger a violent reaction
endangering the lives of many people.
Follow the robber's commands but do
not volunteer information or assistance.
If the robber demands a specific amount
of money, give them only the amount they
DESCRIPTION: Be observant. Plan to be a
Try to notice as much as possible about
the robber(s) yourself, without discussion
with other witnesses. Make mental notes of
• The number of robbers
• Physical characteristics, including: race,
sex, age, height, weight, build, facial
characteristics (head shape, colour of hair
and eyes, shape of eyes, nose, mouth),
tattoos, scars, distinguishing features,
right-handed or left-handed, clothing
worn, other peculiarities exhibited by the
robber (for example, smelled of alcohol,
appeared to be under the influence of
• Behaviour. Speech patterns (accents,
language used) interactions with other
offenders, any names used.
• Other relevant aspects. Description of
any written note they present, type and
description of weapon used, method
of escape, vehicles used for escape,
direction of travel when escaping.
EVIDENCE: Remember to safeguard all
possible evidence. Ask any witnesses to
remain until police arrive.
Be aware of where the offender went in
the premises and what was touched. Secure
it and don't touch it yourself or let anyone
else touch it.
ALARM: Activate the hold-up alarm if
possible, but only if it can be done safely.
Call the police. Do not try to set off the
alarm (silent or other) or call the police
while the robber is still present on the
premises unless it can be done without
being obvious to the robber.
PROCEDURES FOR AFTER A
By following a known set of procedures
after a robbery, each business employee will
be in a better position to help police arrest
the robber and, more importantly, to protect
all employees and innocent customers from
Management should establish in advance
which personnel will take certain actions
if robbery occurs. Decide now who will
complete each job---don't assume these will
just happen automatically.
IF A ROBBERY OCCURS, EMPLOYEES
SHOULD FOLLOW THESE STEPS.
• Do not chase after a robber
• Secure the doors so that the robbers can't
re-enter the premises. Stop the business
operations and place a sign on the door
telling customers that the business is
temporarily closed due to an emergency.
Do not let anyone in except emergency
• Call the police immediately using the
emergency call number 000. Be sure
to tell them if anyone is injured, so that
an ambulance can be dispatched if
necessary. Give the police the time of
the robbers' departure, their description
and their direction and method of travel
and the vehicle's description. Stay on the
phone until you are told that it is okay
to hang up. The speed and detail of your
reporting is critical to getting the offender
• Care for any injured people.
• Try to preserve any potential evidence.
• Write down a description of the robber
independently of other witnesses. Witness
description forms should have been made
up for this purpose. Do not discuss or
compare notes with others until a police
officer arrives and conducts necessary
• Ask witness to stay until police arrive. If
they insist on leaving, try and obtain their
names and contact details.
• Contact anyone else who may need to be
informed of what has happened (owner of
the premises, security firm).
• Do not discuss the crime with outsiders,
including media, until police give you
permission to do so. Refer all questions to
• Do not tell anyone how much money was
stolen, or give any estimate of it, unless
absolutely necessary. The police can list
the amount taken as an 'undetermined
amount of cash' until the exact amount
is determined in an audit. Find out and
record anything else that may have been
stolen. If an exact amount of cash taken
during a robbery is released to the media
and they report a large loss, other robbers
could be attracted to the business or to
others in the chain of businesses.
• Assist the investigating officers in every
way possible. Cooperate with the police
by being available for interview, and be
willing to identify suspects and to give
evidence in court when notified to so.
TRAUMA OF A ROBBERY
It is important to recognise that the
effects of a robbery can vary greatly between
victims. You can aid a victim's recovery by:
• Providing of facilitating immediate
medical treatment, where necessary
• Providing immediate and on-going
support, including supplying the victim
with information and access to specialist
services such as counseling
• Arranging for the victim to have some
time off work.
CCTV systems provide a number of
useful services above and beyond security,
from staff safety, stock security, theft,
robbery and litigation to incorrect training
and attitude. Retailers are now using their
CCTV to do more than just catch thieves.
The visual information extracted from CCTV
can be used to offer a valuable insight into
retailers' sales and operations activities.
Information extracted from CCTV can be
used to assist with the following:
National Newsagent November/December 2012
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